Data Center Operation: Change

Rack equipment planning

• Rack equipment planning
• Planning changes to rack equipment
• Equipment stages

Work orders

• Working with work orders
• Deleting old work orders
• Creating a controlled automated work order
• Creating a custom work order without recorded tasks
• Define a work order workflow

Integration with BMC Remedy

• Integration with the Remedy change management system from BMC
• Viewing tickets from Remedy
• Associating Remedy tickets and work orders
• Remedy integration process overview

Change request

• Change request
• Change request templates
• Data center change requests