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Jackie Lehr
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Activity overview
Latest activity by Jackie Lehr-
Jackie Lehr created an article,
Reseller Agreement for Software Licenses
Download PDF Schneider Electric USA, Inc. Reseller Agreement For Software Licenses (Data Center Expert, EcoStruxure IT Advisor On-Premise and NetBotz Software) (the “Agreement”) Version - Augu...
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Jackie Lehr commented,
Hi Nathaniel Wahlmeier, Please contact your local technical support to assist with your DCE VM update. The current version is 7.9.2. Best, Jackie
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Jackie Lehr created an article,
Devices disappear after upgrading DCE to version 7.9.0
Some customers have reported that devices disappear after upgrading DCE to version 7.9.0. A file system issue was discovered in DCE 7.9.0 that was addressed in DCE 7.9.2. If you are experiencing th...
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Jackie Lehr created an article,
How to reset the DCE Administrator password for the desktop and web clients
WARNING: This process requires a reboot of the appliance. The appliance will not collect any data from devices, including alarms that may occur, until the system comes back up after the reboot. I...
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Jackie Lehr created an article,
Launch to Device does not work for NMC 1 devices on the DCE private network
In DCE 7.9.0 and newer, the Launch to Device option does not work for NMC 1 devices that use HTTPS on the DCE private network.Connect a computer to the DCE private network to directly access the de...
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Jackie Lehr created an article,
Data Center Expert 7.9.2 release notes
You must contact your local Technical Support and verify you have a valid software support contract to receive the Data Center Expert v.7.9.2 update file on the EcoStruxure IT Entitlements portal.N...
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Jackie Lehr created an article,
Creating a bootable USB Key (Windows or Linux machine) for DCE
Instructions for a Windows machine: InsertUSBkey (no larger than 4GB) into your system. Extract the following file to a temporary directory:DCExpertUsbFlashRestore_Win_x.x.x_b.zip Open a comm...
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Jackie Lehr created an article,
Restoring Data Center Expert using ISO format
Warning: Only perform the steps in this section if directed to do so by a Technical Support technician. Before You Restore: A system restore will erase all data and restore the DCE hardware server...
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Jackie Lehr commented,
Hi Leonardo Suárez Ramirez, Please contact support for help migrating your DCE installation. Best, Jackie
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Jackie Lehr created an article,
Data Center Expert 7.9.x server hardware requirements
Data Center Expert 7.9.0 updated the server operating system to Rocky Linux. DCE 7.9.x does not support server appliances (AP9465, AP9470, and AP9475) manufactured before 2012. Dell service tag on ...