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    How to reset the DCE Administrator password for the desktop and web clients

    WARNING: This process requires a reboot of the appliance.  The appliance will not collect any data from devices, including alarms that may occur, until the system comes back up after the reboot. 
    If multiple users use the system, you may want to notify them that the system will be rebooted in order to perform the steps listed below.

    1. For physical appliances, connect a keyboard and monitor to the appliance.  For virtual appliances, connect to the console.

    2. Reboot the DCE server by power cycling the physical appliance or virtual appliance.

    3. For DCE 7.7.x and older, log in within 5 minutes of rebooting with the following credentials:
      Username: apcreset
      Password: apc

    4. For DCE 7.8.0 and newer, log in within 5 minutes of rebooting with the following credentials:
      Username: apcreset
      Password: Use the password you set when you first deployed the DCE server.
      This was required in DCE 7.8.0 and newer to comply with California law. See DCE 7.8.0 release notes

    5. Follow the instructions when prompted to reset the apc admin user to factory defaults (apc/apc).
      NOTE: This will not reset the whole appliance to defaults, only the username and password for the default admin user.

    6. Log in to the DCE desktop client with the factory default username and password apc/apc.

    7. Go to System > Users and Device Group Access.  Select the apc user and then select Edit to change the password.

    If you experience any issues during this process, contact your local technical support.

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