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  • Created by Jackie Lehr, last updated
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    Status messages: Firmware Update Status view (NetBotz Appliances)

    Several different status messages can be reported in this view for NetBotz Appliance updates initiated by selecting Apply Firmware Updates in the Updates menu.

    Message Description
    Failed to update device firmware. An unknown error occurred.

    Recommended Action: Make sure the NetBotz Appliance is turned on and online, its HTTP or HTTPS web service is enabled, and the "NetBotz Appliance Credentials" display accessed from Server Administration in the Settings menu includes the correct IP Address, Port, Username, and Password settings.

    Correct any network connection problem.

    If the problem persists, contact APC Support (http://www.apc.com/support).
    Failed to update the device: unable to connect. A network or HTTP/HTTPS communication problem exists.

    Recommended Action: Make sure the NetBotz Appliance is turned on and online, its HTTP or HTTPS web service is enabled, and the "NetBotz Appliance Credentials" display accessed from Server Administration in the Settings menu includes its correct IP address and port settings.

    Correct any network connection problem.

    If the problem persists, contact APC Support (http://www.apc.com/support).

    Note

    Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device.
    Failed to update device: unable to log on. The server does not have the FTP access settings needed to log on to the device, or communication was lost after the connection was successful.

    Recommended Action: Make sure the "NetBotz Appliance Credentials" display accessed from Server Administration in the Settings menu includes the correct Username and Password for the NetBotz Appliance.

    Make sure the device has not been turned off or disconnected from the network.

    Correct any network connection problem.

    If the problem persists, contact APC Support (http://www.apc.com/support).

    Note

    Once the problem is corrected, select Apply Firmware Updates in the Updates menu to update the device.
    Transferring update... ({0}% The update is being transferred, with how much of the transfer has occurred reported as a percentage.
    Update completed successfully.

    The update was successful.

    Recommended Action: None
    Update pending... The update is pending, but not started.

    Recommended Action: None
    Update started...

    The update has started.

    Recommended Action: None
    Waiting for NetBotz Appliance to load update... The update still needs to be loaded at the NetBotz Appliance.

    Recommended Action: None

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