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    Status messages: Device Configuration Status view

    The following error messages can be reported as the Status for a device while the APC SNMP Device Configuration process is either ongoing, or completed.

    Note

    No information is provided for the three progress messages (Retrieving configuration, Transferring configuration, and Waiting for configuration to load), or for the Configuration successful message.

    Message Description
    Incomplete configuration The configuration finished, but not all settings were applied successfully. Either the destination device doesn't support the applied setting, or the configuration process failed to overwrite an existing setting value.

    Recommended Action: This can occur when different types of devices are selected for the source and destination devices (for example, a Rack PDU and Smart-UPS). Select devices that match, and try again.

    This can also occur when an applied value does not fall into the allowed values range/list (such as a string that exceeds the maximum length, False rather than Enabled, etc.).

    Note

    You can select the device and click Configuration Results to access the "Configuration Results" display and review the settings that failed to be configured.
    Failed: Unable to connect A network or file transfer protocol communication problem exists.

    Recommended Action: Make sure the device is turned on and online, the appropriate file transfer protocol is enabled at the device, and that the "Device File Transfer Settings" display settings used to access the device include the device's correct port number.

    Correct any network connection problem.

    Note

    If the problem persists, contact APC Support (http://www.apc.com/support).
    Failed: Unable to log on The Data Center Expert server does not have the appropriate file transfer protocol settings needed to log on to the device, or communication was lost after the connection was successful.

    Recommended Action: Make sure the access settings needed to log on to the device are defined in the "Device File Transfer Settings" display, and the appropriate file transfer protocol is still enabled at the device.

    Make sure the device has not been turned off or disconnected from the network.

    Correct any network connection problem.

    Note

    If the problem persists, contact APC Support (http://www.apc.com/support).
    Failed: Unable to transfer configuration A problem occurred, after the server logged on to the device successfully, that prevented the server from transferring the configuration.

    Recommended Action: Make sure the access settings have not changed at the server or device, and the appropriate file transfer protocol is still enabled at the device.

    Make sure the device has not been turned off or disconnected from the network.

    Correct any network connection problem.

    Note

    If the problem persists, contact APC Support (http://www.apc.com/support).
    Failed: Unable to retrieve configuration A problem occurred, after the Data Center Expert server transferred the configuration to the device successfully, that prevented the server from verifying that the configuration was successful by retrieving a copy of the configuration from the device.

    Recommended Action: Make sure the access settings have not changed at the server or device, and the appropriate file transfer protocol is still enabled at the device.

    Make sure the device has not been turned off or disconnected from the network.

    Correct any network connection problem.

    Note

    If the problem persists, contact APC Support (http://www.apc.com/support).
    Failed: Connection timed out A network or file transfer protocol communication problem prevented the Data Center Expert server from logging on before the Timeout identified in the "Device File Transfer Settings" display expired.

    Recommended Action: Make sure the device is turned on and online, and the appropriate file transfer protocol is enabled at the device.

    Also, make sure the "Device File Transfer Settings" display includes the correct access settings needed to access the device, and that the Timeout value is appropriate for the network traffic requirements.

    Correct any network connection problem.

    Note

    If the problem persists, contact APC Support (http://www.apc.com/support).

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