This system integration ensures relevant information is shared between Data Center Operation and the most commonly used process management system in the market.
A valid Data Center Operation: Change license allows you to use this feature.
Integration version compatibility
DCO 8.1 integrates with BMC Remedy 8.1.
DCO 8.2 and 8.3 support Remedy versions prior to 9.1 only.
End-to-end change management, tracking changes across multiple systems
If you are using the Remedy Change Management system to track changes in your data center, you can configure and use a tracking solution that covers the entire process from new ticket in Remedy through work order tasks in Data Center Operation to completed ticket in Remedy.
Before you can start working with work orders and tickets from the external change management system, you must configure the integration between the systems in External System Configuration in Data Center Operation.
You must also ensure the appropriate users get access to the feature.
Working with work orders and Remedy tickets
Configuration of Remedy integration
Configuration of user rights for work orders
Remedy tickets appear in Data Center Operation
Work order changed to In progress
Changes updated in Remedy