Integration with the Remedy change management system from BMC

This system integration ensures relevant information is shared between Data Center Operation and the most commonly used process management system in the market.

A valid Data Center Operation: Change license allows you to use this feature.

Integration version compatibility

DCO 8.1 integrates with BMC Remedy 8.1.

DCO 8.2 and 8.3 support Remedy versions prior to 9.1 only.

End-to-end change management, tracking changes across multiple systems

If you are using the Remedy Change Management system to track changes in your data center, you can configure and use a tracking solution that covers the entire process from new ticket in Remedy through work order tasks in Data Center Operation to completed ticket in Remedy.

Before you can start working with work orders and tickets from the external change management system, you must configure the integration between the systems in External System Configuration in Data Center Operation.

You must also ensure the appropriate users get access to the feature.

Working with work orders and Remedy tickets

Once you have configured the system integration, you can start tracking tickets from Remedy in Data Center Operation and associating tickets with work orders.

Configuration of Remedy integration


Configuration of user rights for work orders

Remedy tickets appear in Data Center Operation


Work order changed to In progress


Changes updated in Remedy