The Data Center Planner manages new and existing work orders. New work orders are created using work order templates, recorded adds, moves and changes, and custom tasks created by the user.
The planning feature supports advanced workflows with parallel and sequential workflows, and the option to assign the entire work order or individual tasks to a group of users.
You can execute work orders using the desktop client, or the web client running on a smart phone, following the process and workflow defined by the work order planner.
The system automatically updates the data center model as work orders and tasks are executed.
- Allocate resources based on the number of work orders assigned to a resource.
- Avoid scheduling conflicts.
- Handle work order peaks.
- Create reports about work order actions in the Analytics >Reports option in the Application bar.
IT Service Management System Integration (4)
Integration with the BMC Remedy Change Management system allows you to cover the entire change workflow from Data Center Operation without running Remedy.