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  • Created by Jackie Lehr, last updated
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    Viewing tickets from Remedy

    When the system has been configured to support integration with the Remedy Change Management system, tickets from Remedy matching the filter settings show up in the Remedy Change Tickets pane.

    Right-clicking a ticket and selecting one of the association options associates the ticket with a work order in Data Center Operation.

    You can identify associated tickets and work orders in the Remedy Change Tickets and Work Orders panes by a number in the association column (1). In the status bar, you can see the number of tickets shown out of the total number of tickets (2). To remove applied filters and show all tickets, click the remove all filters icon (3).

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    See also

    Filtering Remedy Tickets (Search)
    You can set a filter on the Remedy Tickets to show only the tickets you want to see.

    • In the column containing the data you want to filter, select from list or type a filter matching your request.

      This filter only limits the list of tickets already in Data Center Operation and is not to be confused with the qualification filter.

    Associating Remedy tickets and work orders


    Configuring Remedy integration

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