Data Center Operation supports Remedy versions prior to 9.1 only.
When the system has been configured to support integration with the Remedy Change Management system, tickets from Remedy matching the filter settings show up in the Remedy Change Tickets pane.
Right-clicking a ticket and selecting one of the association options associates the ticket with a work order in Data Center Operation.
You can identify associated tickets and work orders in the Remedy Change Tickets and Work Orders panes by a number in the association column (1). In the status bar, you can see the number of tickets shown out of the total number of tickets (2). To remove applied filters and show all tickets, click the remove all filters icon (3).
123 Steps to... |
See also |
---|---|
Filtering Remedy Tickets (Search)
|
0 comments
Please sign in to leave a comment.