Associating Remedy tickets and work orders

Once you have configured the Remedy system integration, you can start associating tickets from Remedy with work orders in Data Center Operation. You can associate one or more tickets to one work order.

Associate with a new work order

1. In the Remedy Change Tickets pane, right-click a Remedy ticket.
2. Select Associate with a new work order.
   The Work Order Editor opens.
3. Edit the new work order data, and click Save and close.
   The new work order and the association have been created. The associated work order/Remedy ticket is shown in the Associated Work Order/ID column in the Remedy Change Tickets and Work Orders panes.

Associate with an existing work order

If you have already started working on a work order in Data Center Operation, you can associate to an already existing work order.

1. In the Remedy Change Tickets pane, right-click a Remedy ticket.
2. Select Associate with an existing work order.
   The Work Orders pane opens.
3. In the Work Orders pane, select the work order to associate to, and click OK.
   The association has been created, and in both panes, the associated work order/Remedy ticket is shown in the Associated Work Order/ID column.
4. Double-click the association column to switch between the panes.

Once you have made the association, whenever status changes happen to the work order or the ticket in either Data Center Operation or Remedy, these changes are reflected in both systems.