ITO needs root level access to do the SSH discovery of devices. The discovery process can also be done using "sudo".
You must enable the "sudo" interface on the ITO server:
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Set (or add) the viridity.datacollection.ssh.usesudo=true flag in the <INSTALL-DIR>/conf/viridity.dcos.properties file.
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Restart the "Schneider Electric EnergyCenter" service on the Windows ITO server host.
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The /etc/sudoers entries should be the following (the format may need to be customized for specific Linux versions):
defaults:itouser !requiretty
defaults:itouser !authenticate
itouser ALL=(ALL) NOPASSWD: /usr/sbin/dmidecode
itouser ALL=(ALL) NOPASSWD: /usr/sbin/lshw
itouser ALL=(ALL) NOPASSWD: /bin/dd
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