The Error collecting data message typically occurs if Data Center Operation is unable to receive data from Data Center Expert. There could be several reasons for the server response to be cut off. Start by ruling out the listed scenarios.
Why do I see this error?
|
How do I resolve this?
|
---|---|
|
|
|
|
If the connection was lost or interrupted, DCO will collect any data it missed when the connection has been restored.
2 comments
Good day
Please assist. I receive this error " The server is unable to collect device and alarm data from <Server IP> I have increased the time out settings
Stop trying to connect after 600 seconds
Stop waiting for data after 900 seconds
Testing connection works perfectly however this alarm is persistant.
Are there any other configs i can verify?
Hi Juice,
I think you'll get the best answers by asking your question in the EcoStruxure IT forum: https://community.exchange.se.com/t5/EcoStruxure-IT-forum/bd-p/ecostruxure-it-forum
Best regards,
Jackie
Please sign in to leave a comment.