Resolving error collecting data


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    Good day

    Please assist. I receive this error " The server is unable to collect device and alarm data from <Server IP> I have increased the time out settings 

    Stop trying to connect after 600 seconds

    Stop waiting for data after 900 seconds

    Testing connection works perfectly however this alarm is persistant.

    Are there any other configs i can verify?

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    Jackie Lehr

    Hi Juice,

    I think you'll get the best answers by asking your question in the EcoStruxure IT forum:

    Best regards,


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